FAQ
Ordering
Our crystals
Our crystals are locally sourced in Australia from trusted suppliers.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How much is shipping
Shipping + Returns
Free shipping for all orders over $20.
Please allow 2-4 days for delivery to metro areas
Please allow an additional 1-2 days to regional areas
All orders received before 4pm (AEDT) will be dispatched the next day.
For Rest of World
Shipping is a flat fee of $35.
Please allow 7-14 business days for your parcel to arrive.
